7-day returns
Contact 8Garden within 7 calendar days of delivery to request a return. For a change-of-mind return, pots must be unused and in their original packaging. Please contact us before sending items back so we can arrange the return.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or different from what you ordered, contact us with your order number and photographs where possible. We cover return delivery costs for damaged, faulty or wrong items and will arrange a replacement or refund with you.
Change-of-mind return costs
Customers pay the return shipping costs for change-of-mind returns. There is no restocking fee for an accepted return.
Refunds
We process approved refunds within 7 working days after we receive and inspect the returned items. We will confirm the bank-transfer refund arrangements with you. Bank processing times may vary.
Arrange your return
8GARDEN SDN. BHD.
Registration No.: 202501008652 (1610066-A)
Lot 5710, Warehouse W5, Jalan Kuchai Lama, Taman Continental, 58200 Kuala Lumpur, Malaysia.
WhatsApp / phone: 012-363 2525
Email: alvin@8garden.com
This policy does not limit rights that apply under relevant consumer law.